Close
Or

My Bag

0 items

Your shopping cart is empty.

Start shopping
0

Warranty

Warranty

HOW CAN I GET MY DEVICE REPAIRED?

If your device becomes faulty* within 14 days of purchase, give us a call on 059-9721321 & we’ll replace it for you. If your device becomes faulty* after 28 days of purchase, but still within the warranty period, we’ll get it repaired for free. To get your device booked in for a repair, you can either go to our store or call us on 059-9721321 and we’ll arrange to have your device sent to our repair centre.

* Remember, your warranty won't include water spillage or dropping the handset. You can still get us to repair the handset but you will be charged for it. If it can't be repaired, we'll offer you a fully charged refurbished handset. Call us on 059-9721321 to find out more.

If handset looks to be damaged we will need to send the phone away to repair centre first before we can determine if it can be replaced or not.

Mobile phone warranty periods

The length of a phone's warranty depends on the manufacturer
Warranties start on the day you buy the phone
HANDSET ACCESSORIES BATTERIES
Samsung 24 months 12 months 6 months
CAT 24 months 12 months 6 months
Doro 24 months 12 months 6 months
Nokia 24 months 12 months 6 months
Xiaomi 12 months 12 months 6 months
Oneplus 24 months 12 months 6 months
Motorola 12 months 12 months 6 months
Sony 24 months 12 months 6 months
Apple 12 months 12 months 6 months
NOA 12 months 12 months 6 months
Google 24 months 12 months 6 months
Huawei 24 months 6 months 6 months
Ulefone 12 months 6 months 6 months
Oppo 12 months 6 months 6 months
Realme 12 months 6 months 6 months
HTC 24 months 12 months 6 months
Blackview 12 months 12 months 6 months
LG 24 months 12 months 6 months
Cubot 12 months 12 months 6 months

 

WARRANTY PERIODS ARE BEST KNOWN DATA AT TIME AND ITS ALWAYS BEST TO CHECK WITH THE MANUFACTURERS FOR ACCURACY ON ABOVE


  • The above warranty lengths are for handsets sold at Rea Communications
  • If you purchased from another retailer, you must check with them what your warranty period is before putting your handset in for repair with us. We will only know your warranty period when the engineer runs a check at our repair centre.
  • Customers requesting warranty repairs must provide proof of purchase when logging in their repair.
  • Warranty would be voidif there is sign of customer damage in the vicinity ofthe fault as well as forcracked screens

Refurbished phones have slightly different rules:

  • All refurbished handsets come with either a 3 , 6 or 12 month warranty.

You may need to update the software on your phone

To get the most from your phone, it's a good idea to update its software every now and again. Also, you may think your phone is broken and in need of a repair when a simple software update will do the trick. These updates are free and have some great benefits.
img

Added to cart successfully!