PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. Our network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. We deliver a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.
The size of our network and widening acceptance of our product have helped us become one of the leading payment networks for online auction websites. PayPal is also being increasingly used on other ecommerce sites for the sale of goods such as electronics and household items, the sale of services such as web design and travel, and the sale of digital content. Offline businesses, including lawyers, contractors and doctors, have increasingly begun to receive payments online through PayPal. PayPal's service, which lets users send payments for free, can be used from computers or web-enabled mobile phones.
PayPal (Europe) S.à r.l. et Cie, S.C.A. is duly licenced as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg.
PayPal Inc. (which is a parent company of PayPal (Europe) S.à r.l. et Cie, S.C.A.) is located in California, USA.
You've been hearing more and more about Stripe, the hottest new payment processor on the block. But what about PayPal? They have a trusted brand and a long history of processing payments on the web.
Let's do a thorough review of Stripe vs PayPal. We'll compare each payment processor in four key categories: Security, API, Data Portability, Customer Service. We won't declare a winner, but we'll point out some of the important differences, which should help you make a more informed decision.
Both Stripe and PayPal take security seriously. At the core, they're both very stable and secure platforms. Let's talk about how they're different, and how Stripe intrinsically encourages good security.
Stripe's killer feature when they first launched was Stripe.js. When you use Stripe.js on a website, the credit card data entered into your payment form is never sent to a local server. Instead, the data is sent directly to Stripe. Why is this so important?
Automatically PCI compliant because local retailer does not have to handle any sensitive credit card data on their servers.
More secure because a breach of your servers won't result in any stolen credit card data.
You're not tempted to store credit card data on your servers, which you really shouldn't be doing unless you're a big business and want to pay for PCI Compliance.
If you follow the normal flow with Stripe, you'll just automatically store your cards in their vault. You'll never touch the sensitive data. This encourages good security.
PayPal now has a way to store cards in a vault, but it isn't quite the same as Stripe.js. The sensitive card data still has to go through the local server first, and this puts a big security burden (see PCI compliance above) on the software developer or the retailer.
In summary, Stripe.js encourages good developer security practices, while PayPal gives developers room to make bad decisions. They've recently taken steps to provide better options, but these options still aren't as secure as Stripe.js.
When Stripe first launched to the public, the Stripe API was a difference maker. It's clean, well documented, and extremely easy to use. Payment processor APIs of the past were buggy, inconsistent, and poorly documented. In fact, PayPal was one of the worst offenders.
In a way, Stripe has forced PayPal to up its game. The documentation and organization of their new RESTful PayPal API is vastly improved and modeled after Stripe (coincidentally). This is an example of competition benefiting customers. Stripe has set a new standard for a clean and well documented API, and the rest of the industry (including PayPal) is rushing to catch up.
This is an area where PayPal falls flat on its face. Imagine you've built a successful membership site over the years, and you powered it with PayPal subscriptions. If you want to move to another payment processor (like Stripe), you can't transfer that credit card data. PayPal simply won't give it you. All your existing customers would have to sign up again and you'd probably lose some of them during the process.
Stripe on the other hand values data portability. If you decide to leave Stripe they'll help you migrate your credit card data in a secure and PCI-Compliant way. This over accommodating stance on data portability is certainly worth noting. It's refreshing to know you have a choice, and won't be locked in forever.
We haven't used PayPal in years, so we don't have any recent experience with their customer service. Back when we did use PayPal, email support was slow and unreliable, and it was nearly impossible to get someone on the phone. At one point, we had a running joke because PayPal's phone system kept hanging up on us before we could ever talk to anyone. This went on for months. There are also countless horror stories of PayPal freezing funds for no reason.
Stripe has open channels for email support, and they also have an IRC channel (#stripe on Freenode) where developers can chat and get live help from real engineers. This is invaluable if you're working through a tough problem and need some live help. Stripe also recently introduced 24/7 live chat and phone support, which should further improve the customer service experience.
To be fair, PayPal is suffering from scale, age, and bureaucracy. Stripe is new and hustling for market share. They're working hard to differentiate with great customer service. The real test will be over time. Stripe will find it more and more challenging to provide top notch customer service as they get larger and larger. Hopefully we're still raving about their customer service five years from now.
Competition is good
For our Team, we would chose Stripe, and we couldn't be happier with that decision. It's made everything we do easier from an engineering perspective, and we've been thrilled with the service and support. With that being said, PayPal has taken steps to respond to upstarts like Stripe, and has already improved their API significantly. It will be interesting to see how these two companies continue to evolve and compete. In the end, we'll all enjoy better service because of it.