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How can I get my device repaired?

How can I get my device repaired?

If your device becomes faulty* within 14 days of purchase, give us a call on 059-9721321 & we’ll replace it for you. If your device becomes faulty* after 28 days of purchase, but still within the warranty period, we’ll get it repaired for free. To get your device booked in for a repair, you can either go to our store or call us on 059-9721321 and we’ll arrange to have your device sent to our repair centre.

* Remember, your warranty won't include water spillage or dropping the handset. You can still get us to repair the handset but you will be charged for it. If it can't be repaired, we'll offer you a fully charged refurbished handset. Call us on 059-9721321 to find out more.

If handset looks to be damaged we will need to send the phone away to repair centre first before we can determine if it can be replaced or not.

**BELOW INFORMATION IS ESTIMATED WARRANTY PERIODS AND ITS ALWAYS BEST TO CHECK WITH THE MANUFACTURERS FOR ACCURACY**

Mobile phone warranty periods

The length of a phone's warranty depends on the manufacturer

Warranties start on the day you buy the phone:

 

Handset

Accessories

Battery

Nokia
24 months
12 months
6 months
Motorola
12 months
12 months
6 months
Sony Ericsson
24 months
12 months
6 months
Samsung
24 months
12 months
6 months
LG
24 months
12 months
6 months
Blackberry
24 months
12 months
6 months
Huawei
24 months
-
6 months
HTC
24 months
12 months
6 months
Apple
12 months
12 months
12 months
  • The above warranty lengths are for handsets sold at Rea Communications
  • If you purchased from another retailer, you must check with them what your warranty period is before putting your handset in for repair with us. We will only know your warranty period when the engineer runs a check at our repair centre.
  • Customers requesting warranty repairs must provide proof of purchase when logging in their repair.
  • Warranty would be void if there is sign of customer damage in the vicinity of the fault as well as for cracked  screens


If you need a warranty repair  email us here. If you bought from us we will have a record of your purchase.
 

Refurbished phones have slightly different rules:

  • All refurbished handsets come with either a 3 , 6 or 12 month warranty.

You may need to update the software on your phone

To get the most from your phone, it's a good idea to update its software every now and again. Also, you may think your phone is broken and in need of a repair when a simple software update will do the trick. These updates are free and have some great benefits.